Frequently Asked Questions

When should we place our order?
Should we order extras?
Do you accept completely custom requests?
Can we request different wording than what is shown in your collection templates?
What about partial customization to existing designs?
Can we request a different font?
When should we send out our Save the Dates?
Does our wedding website need to be complete before we send out our Save the Dates?
When should we mail our Wedding Invitations?
What should we list as the RSVP by date and how long should we give our guests to reply?
Can we order a printed proof of my order?
How many rounds of revisions may we request?
Do you proofread wording?
What if we find a typo on my approved order after we go to print?
We love your designs but we'd like to use our own printer. Can we buy PDF files of invites and graphics instead?
Can we cancel our order?
How long does shipping take?
We selected 8-day shipping at checkout. Does this mean we'll receive my order 8 business days from when I placed it?
Do you ship internationally?
Can you ship to PO Boxes?
Does our order arrive assembled?